Name: Kin Lau
Job Title: Account Manager
Department: Sales
Describe a time or situation in which you have provided value-added service to our customers, colleagues, department, etc.
“24 hours a day, 7 days a week, 365 days a year” is not just a slogan at Royale, but also our distinct strength compared with other courier companies. Rather than simply “Operating”, we provide solutions to our clients and make it simple for our colleagues in other departments to provide solutions as well.
As part of sales in Royale, sometimes we receive clients’ e-mails or calls in the evening or during holidays. Despite this, all of my teammates and I will be on the case immediately in order to solve the problem ASAP; this level of service is much better than other courier services provide.
What are your favourite things or what do you like to do outside of work?
Mahjong!
What are your pet peeves or what annoys you outside work?
I don't really have any in particular.
What is your favourite expression or quote/proverb?
"Make yourself smart as well as helpful."
What do you like about your job at Royale?
Team spirit
Contact details:
E-mail: kin.lau@royaleinternation.com
Tel: (852) 6385 3402