Friday, 29 March 2013

What You Need to Know When Entering Europe

entering europeMost EU borders allow travellers to cross boarders hassle free, which helps make travelling from place to place easier when shopping for the best buys. However, there are some rules for travellers to follow when it comes to customs and taxation.  Travellers carrying $10,000 in cash (in Euros or foreign currencies) entering or leaving the EU must declare to custom authorities.

Personal use item that does not required payment of custom duties or VAT and excise duties include these following:

Traveller over the age of 17 is allowed 200 cigarettes, or 50 cigars or 250g of tobacco or any smaller amounts of each providing they don’t exceed the total personal allowance.
Traveller over the age of 17 is also allowed a total of 1 litre of alcohol or alcoholic drinks with the alcohol strength exceeding 22% or two litres of alcohol that doesn’t exceed 22% or 4 litres of wine or 16 litres of beer.

Goods such as perfume, tea, coffee or personal electronic devices up to the value of 430 Euros for those travelling by sea or air. For everyone else these goods should not exceed a total of 300 Euros.

Here are some prohibited and restricted items/areas that you should be aware of by the National Legislation:
  • Drugs
  • Medicines
  • Weapons
  • Explosive Material
  • Pornographic Material
More information can be found on the European Commission website.  If you wish to import goods for sale contact us for information on our international courier services by sending an email to:

Thursday, 28 March 2013

Easter is Coming!

Royale International Group wishes you a Happy Easter!!

easter 2013

Custom Regulations in China

customs regulations in chinaWhen planning a trip to China, it is good to know about China’s Customs prior to going there.  Upon entry into China, you are required to fill out a Baggage Declaration Form.  Please ensure that you keep the carbon copy to show Customs when you leave the country.

Personal belongings such as food, two cartons of cigarettes and liquor are admitted duty free.   All personal belongings cannot be sold or given to anyone else so personal items such as watches, tape recorders, cameras and video cameras and similar items but must be brought back when you leave the country.  If you have gifts for anyone in China or carried on behalf of other, you will need to declare them on your form.

Here are some items that are not permitted into China:
  • Weapons, ammunition and explosives
  • Any documentation, images or films/recordings that are considered detrimental to the politics, economy, ethics or culture in China
  • Animals or plants, or their by-products, which are infected with insects or germs
  • Drugs that are poisonous or habit forming
  • Radio transmitters and parts
  • Renminbi (Cash in Chinese currency)
  • Food products that are unsanitary or carrying germs
  • Any items the state regulations refuse to allow to be imported
It’s worth noting that cash in Renminbi or foreign currency not exceeding RMB 20,000/ US$5000 will not be subject to custom duty and you can bring an unlimited of amount of traveller’ checks into China.  For more information, please visit China Customs website.

Wednesday, 27 March 2013

Trends in Customer Service Part Two

Today we are continuing our focus some key customer service trend for 2013. Below you will find five more trends for you:
    Royale International Group
  1. Be pro-active and track your customer’s experiences. This will help you to understand your customers and find new ways of improving their experiences.
  1. It helps to expand customer service within the business to provide a better experience when there are various touch points for customers to turn to, if they experience problems such as shipping and security.
  1. Not all customers enjoy speaking directly to representatives when they have a problem or a question. This has resulted in an increase to provide online web chat that is live and consistent.
  1. Providing employees training with more information and easy to use knowledge bases will help resolve issues quickly. Letting customers wait while resolutions are created only results in their frustrations accelerating.
  1. Consistent experiences for the customer is a trend that keeps on growing. This involves ensuring all the customer contact channels are kept updated and well aligned across all boards.
Royale International can help you with your customer services with our excellent courier and return services. Learn more by sending us an email to:

Tuesday, 26 March 2013

Trends in Customer Services Part One

customer service trend 2013Customer service is such an important area for all businesses and industries. Without customers businesses fail so it’s important to keep up or exceed the competition and stay updated on the latest expectations. Let’s look at some key customer service trends for 2013.
  1. Understanding the value of the customer service role in the overall customer experience and how including the 4 Ps (policy, process, people and practices) in your strategy will help influence the customer’s perceptions on the service they receive.
  2. Research show that the key factor in creating customer loyalty is by ensuring the customers receives a pleasant and consistent experience.
  3. Customer friendly returns policies may helpful in building on-going customer loyalty.
  4. Social media is a massive part of customer life and it is vital for all businesses to incorporate their customer service departments.
  5. Focus on strategies to retain existing customer instead of just acquiring new ones. 
Return tomorrow for five more trends all businesses need to work into their systems to improve customer relations.

Monday, 25 March 2013

Top Trends in the Education Industry

education industry trend 2013There are many trends within education that are worth keeping your eye on. Let’s look a few trends that most online experts are talking about in 2013:
  • Rise in online programs & massive open online course
  • A move towards self-directed education
  • Hiring part-time faculty
  • Increase in game-based learning
  • Using the Social Media Platform
  1. Rise in Online Programs & Massive Open Online Course (MOOC)More colleges and universities are creating online programs since the stigma attached to online education has decreased.  MOOC is also revolutionising the way student learn and making it possible for students to achieve excellent qualifications such as those found in traditional “brick universities and colleges”. 
  2. Self-Directed Education. There is an increase in learners choosing self-paced programs known as “flipping the classroom”.  Students are required to view lectures online before the class so that they may focus on discussions and group work during the class.
  3. Hiring Part Time Faculty. There is a decline in the number of full time positions made available within faculties. Colleges and universities are increasing part-time faculty to help maintain the same number of classes and students while cutting down their budget.   They believe that part time members bring with them the practical experience that can also be beneficial in the classroom.
  4. Increase in Game Based Learning. Game-based learning (GBL) is becoming more and popular to help balance game playing with subject matter.  GBL  may refers to utilising anything from learning simulations to serious or video games in classroom to help students retain and apply what they’ve learned in the real world.
  5. Using the Social Platform. Currently many professional educators are utilising social media to create their own blogs and social network pages to encourage students to form discussions on classroom materials and topics. 

Team Stories: Oscar Remington

Name: Oscar Remington
Job Title: Account Manager, Time Critical Services
Department: Time Critical Sales

Describe a time or situation in which you have provided value-added service to our customers, colleagues, department, etc?
Having built a Time Critical relationship with General Motors in Thailand, I received a phone call requesting an any-means-necessary transfer of a 15 ton shipment. With the help of our Royale Europe team and our Hong Kong HQ we were able to provide a chartered plane option in just a few hours of the initial request. This job is still ongoing and I am looking forward to the next stage.

What are your favourite things or what do you like to do outside of work?

  • Primarily sports: Wake-boarding, surfing, football, rugby, MMA, gym action, running, swimming, jumping off high places (rope optional).
  • I also like socializing, whether with old or new friends, I like to be out and about – bars, clubs, festivals, horse races, beaches, air softing, motocross biking and the occasional tree climb.
  • Eating some home cooked Remington specialties!   
  • Go hard or go home.
  • The reason for time is so that everything doesn't happen at once.

What are your pet peeves or what annoys you outside work?
It annoys me when people ask me what annoys me.

What is your favourite expression or quote/proverb?
Don’t judge a book by its cover.

What do you like about your job at Royale?

Contact Details
Work mobile: +852 6463 3218
Work direct: +852 2218 5871

Friday, 22 March 2013

Do You Have Anything to Declare in Canada?

canadian customsWhen you decide to visit Canada you need to know what you must declare at customs. There are certain foods, animals and plants that are strictly controlled as they can bring harmful diseases or viruses that threaten the Canadian wildlife and natural habitats. 

When you enter Canada you need to declare all of the food you have with you along with the plants, animals and products relating to these goods. You should also stay away from all animals for 14 days upon arrival if you have been exposed to animals in different countries – so wait for the visit to the Zoo or farm until you have been in the country for 2 weeks to reduce the risks.

As a traveller you have a duty to help protect the natural wildlife in Canada.  It is up to you to ensure you take the right precautions and declare everything mentioned above to help keep Canada as we know and love it to be today.

Requesting Import Permits and information on Customs
If you do have food, plants, animals or related products you do wish to import you will need to follow the proper procedures.   For these types of products visit the Canadian Food Inspection Agency website or for general customs information, please go to Canada Border Services Agency.

Thursday, 21 March 2013

Heading to Chile? Do You Have the Right Permissions?

If you are planning a trip to Chile this year you really need to learn about the visa requirements.  The only people entering Chile who only require their own national ID cards and Passports are the nationals of:
    Royale International Group
  • Argentina
  • Brazil
  • Bolivia
  • Columbia
  • Ecuador
  • Uruguay
  • Paraguay
  • Peru
However, if you are a citizen of the UK, Canada, USA, New Zealand or Australia you can enter the country with only a passport but please note: reciprocity taxes are required to be paid by credit card or cash in US dollars or Chilean Pesos by tourist with passport from Albania, Australia, Canada, Mexico and USA before going through Immigration and Customs. More information on reciprocity taxes is available by tel: +56 2 690 1063.

Once you are in Chile you should be aware that carrying your passport with you at all times, you can be asked to show it as ID at any time by the Chile police and many hotels will want to see it when you check in.

How Long Can You Stay?
When you arrive you will need to be given a Tourist Card. The card is stamped and this allows you to stay for ninety days, although you are able to ask for an extension of ninety days if necessary.  If you are looking to spend longer than six months in Chile you have a simple option; simply take a quick trip over to Peru, Argentina or Bolivia and then return back in Chile so you can restart you six month stay.

Just remember not to lose your tourist card at any time, take care of it as you would your own passport. Border authorities take losses very seriously, so if you do misplace your card visit the International Police (“Policia Internacional”) for assistance.

Wednesday, 20 March 2013

Clearing Goods through Customs in Australia

australia customsIf you are importing goods into Australia you will need to know about clearing your goods. All of the items that enter customs may require you to pay additional customs duty and perhaps GST or other taxes.

Duty is calculated by the price that has been paid for the goods when converted into Australian dollars. Then GST is calculated on the value of the good plus duty tax the cost of international transport and insurance which is added together, the final amount you pay in GST is 10% of the total sum.

If you are importing goods of more than $1000 you immediately are required to enter an import declaration. The declaration is subject to processing fees and these vary depending on how you submit the declaration – either via electronic systems or manually.

You can reduce the processing fees by using the services of frequent importers that are able to reduce the work you need to do – such as the Import Declaration and other tasks relating to the import process. If you do wish to import the goods yourself, you can ask Customs for help. Just remember you will need to include is the invoice, airway bill and any paper work relating to the packing list, insurance and shipment.

Need help with your documentation? Royale International can simply the process for all customers, just contact us on

Tuesday, 19 March 2013

Do You Need a Visa to Enter Hong Kong?

royale international courier limited
When travelling to different countries it is vital that you are aware of the restrictions at customs and excise that you are visiting so this week we will be sharing some vital information that we hope you will find very useful.

Today we are looking at Hong Kong.  Visitors going to Hong Kong must have a passport that is valid for at least one month after the period of their intended stay in Hong Kong while documents issued to stateless persons must be valid for a minimum of two months after the period of intended stay.

You don’t need a visa or entry permits if you hold any of the following:
  • Hong Kong Certificate of ID
  • British National Passport for Overseas
  • Hong Kong Seaman’s ID Book
  • Re-Entry Permit for Hong Kong
  • Hong Kong Permanent ID Card
  • Hong Kong Special Administrative Region Passport
  • Or travel documents that have the eligibility for the HK permanent ID card verified or the holder of the travel document having the right to land in Hong Kong endorsements.
Without any of the above you will need to apply for a Visa or a permit to work.  You can find plenty of information regarding visa requirements by visiting the Hong Kong Immigration Department or Customs and Excise Department.               


Monday, 18 March 2013

Top Business Trends in 2013

Royale International Group
Businesses are going through tough times at the moment with frequent news on large, well-known companies filing for bankruptcy.  So what’s going wrong? While everyone knows the global economy is struggling right now, there are still businesses that seem to be thriving. It seems that the difference between failing and successful business is that some companies pay attention to trends while others ignore them. So what trends should you focus on in 2013 in order to help your company thrive? We have a list of 5 trends that we thought shouldn't be ignored:

  1. Business has to be social. With new social technologies taking over the daily lives of customers it’s important to realise how vital social interaction online is. Social online activity is changing the face of companies – helping them to connect directly with customers, investors; and suppliers often used for communication, customer service as well as marketing.
  2. Offering true value. Now customers have a lot more choice as to where they source their goods or services. It’s important to ensure you are offering “real value” such as experiences, interaction, quality, time and personalisation.
  3. Distribution and mobility. Recognising the global need for goods and services will help your business to expand. Technology and logisticshas made it easier than ever for companies to reach a broader and more diverse audience.
  4. Being prepared for new technologies. As robots and technology have been introduced there have been extensive job losses. However, as technology moves forward there is a risk that companies will not have the expertise in-house to deal with it. It’s essential that companies remain current and continue to train and grow with technology to advance.
  5. Offering security and building trust. The internet, cloud storage and modern communication systems are being used to store valuable data, yet it is vital this data is protected. Cyber crime is constantly on the rise and therefore businesses must pay attention to security and be prepared for changes in litigation and regulations.
Tackling these five trends is one way to help build a strong foundation for your business as it moves further into 2013.

Team Stories: Oliver Cai

Name: Oliver Cai
Job Title: South China District Sales Manager
Department: Sales Department

Describe a time or situation in which you have provided value-added service to our customers, colleagues, department, etc?
We always pass information to different sales teams within Royale to help develop more clients. For example, if we were to visit a potential client in China (mainland) they may have another company or business partners in Hong Kong. We will then try to get contact details and pass it to our HK sales team to follow up and develop more business for our company.

What are your favourite things or what do you like to do outside of work?
Watching movies.

What are your pet peeves or what annoys you outside work?
Traffic jams.

What is your favourite expression or quote/proverb?
Stay hungry, stay foolish.

What do you like about your job at Royale?
I've worked in Royale for about four years and I love this company because all of our departments and branches are just like a big family. Everybody is very nice, willing to share and help each other.

Contact Details
Tel: +86 186 6609 3895

Friday, 15 March 2013

Reducing Your Supply Chain Cost Tips

supply chain cost
Controlling logistics management costs is still a priority for international trade businesses as it can make up to 50% of a product’s total landed cost.  You will find that by monitoring the costs found in the supply chain you may reduce spending in areas such as procurement, transportation and warehousing processes.

Here are some good tips that may help your Logistics Manager:
  • Work out what the “total” overseas sourcing value is. Calculate the freight; inventory carrying, duty and brokerage that are fund in these longer supply chains and think about the costs that come with sending employees overseas.  This should help your business decide if it is more cost effective to buy domestically or internationally.
  • Re-evaluate your existing express shipping options.  Ad hoc shipping usually lead to large expenses but if you only send the good that are urgent and send the remainder non-urgent goods at the standard service level; this will help lower your shipping costs.
  • Be logistically informed.  Being aware of the various international logistics service available will help you decide the best shipping method for your shipment requirement. E.g.: Air freight is perfect for items that need to be delivered in a short time period while road and rail are cheaper for domestic shipments.
  • Use automatic software compliance processes to help speed up the supply chain and reduce cost. This can result in deliveries that arrive on time, help to control the inventory levels and improve customer satisfaction.
  • Consolidate your shipments where possible.  Look at ways of filling up the container and work with your fellow importer to reduce the costs by consolidating shipments into one shipment.
Try these tips to better control your supply chain expenses and see how much you can save.

Thursday, 14 March 2013

Tips to Consider When Hiring a Logistics Manager - Part Two

Today we are looking at five more tips that will help you to hire the right Logistics Manager for your organisation.
hiring logistics manager
  1. Someone who listens and has excellent communication skills. Part of being a Logistics Manager is being a team player, someone who is able to build relationships across multiple cross-functional departments and groups. By being able to listen and articulate the benefits of proposed improvements and new systems, this will help develop the logistics program strategies.
  2. Pick the person with great analytical skills. Being able to measure metrics will help you to work out areas that work, areas which need improvement and areas that are failing so being able to use metrics to create forecasts is essential.
  3. Technophobes need not apply. Technology is everywhere in logistics throughout the entire supply chain. Your Logistics Manager should be confident and comfortable with current and new technologies.
  4. Someone who is brave and assertive. The Logistics Manager has to work with so many different teams, customers and introduce new strategies to audiences who may need convincing so they are required to be assertive in their leadership.
  5. Experience in programs implementation requirements. Check to see if the candidate is able to orchestrate implementation programs such as a new warehouse management program along with meeting the compliance programs, handle ISO certifications and be proactive in their management.
Talk to Royale International to discuss forming successful partnerships with our third party logistics services. We are ready to work with your Logistics Manager and form successful partnerships to help you manager achieve excellence in their role.  

Wednesday, 13 March 2013

Tips to Consider When Hiring a Logistics Manager - Part One

hiring logistics manager tipWhen hiring a Logistics Manager it is essential to get the right person on your team otherwise you may encounter problems such as failing to get products to their destination on time, wrong orders being delivered, delays, unhappy customers and multiple problems in the warehouse or stock room. 

To help you make the right choice it is worth looking over these tips we shall be sharing over the next couple of days.

Five Logistic Manager Recruitment Tips
  1. Leadership skills are a must. The Logistics Manager should be able to develop new strategies and will also be able to lead the team effectively and present the new directions to the Executives with confidence.
  2. Already proven achievements. Their CV should contain information about their achievements in logistics so make sure you ask the candidate to share some of their successes such as how they acquire the best rates from third party international logistics providers and carrier and check to see if they were successful in creating excellent partnerships for the benefit of the company during the interview process.
  3. Wealthy skill sets. Logistics Managers have a lot of responsibilities so it is ideal that they are knowledgeable and skilled in supply chain management, distribution, warehousing, technology, trade issues, third party management, customs, transportation and order fulfillment.
  4. Redesigning processes experience. Discover if the candidate has been able to improve old processes with successful new approaches as it is necessary to review and redesign logistic processes in order to continue providing excellent customer service and maintaining efficient cost savings. 
  5. Check the level of containment experience. Cost containment tactics are essential as they can make a big difference to freight expenses so check to see if your Logistics Manager is knowledgeable and experienced in reducing costs.
Return tomorrow for five more tips to ensure you find the right logistics manager

Tuesday, 12 March 2013

Most of the World Enjoying vehicle Production Growth

royale international group
While the UK and US vehicle production growth continues to move at a slow pace, the rest of the world is showing signs of some positive activities. Countries like China, India, Mexico, Brazil, South Korea and Germany have all witnessed increased vehicle production during 2012 and it continues to grow.

The emerging markets are beginning to stabilise and worldwide market growth is expected to be around 4% in 2013. What’s more the pre-owned market is emerging offering new potentials to make money from vehicles so why are there such growth in these markets and not in others?
  • India has picked up because interest rates are moving down
  • The government in Brazil has cut tax on industrial goods
  • Russia has seen an increase due to Europe looking for a new driving force in the vehicle production market
  • Germany is an interesting one to watch. Now it is finding itself in a premium position and has been successfully making the most of the international market they have discovered in China, with 2.7 million vehicles being sold there during 2011.
If you’re involved in making profits in vehicle manufacture, buying and selling it is essential to have a wide product range. You should look into developing an international reach to make the most of this positive upturn. With emerging markets looking so strong and growth continuing to develop it’s certainly an exciting time as figures pick up to pre-crisis levels once more. 

Monday, 11 March 2013

BT Outward Bound Adventure Race 2013

It was an early start on Sunday as four intrepid adventurers from Royale International gathered in Causeway Bay for the 0715am registration of the 2013 Outward Bound Adventure  Race. The team comprised of John Fawcett, Dean Locke, Wayne Griffiths and Philip Murton, set off on the gun at 0800 on a 15.5km course that was undisclosed to competitors prior. Following blue ribbons placed along the route the race started with a run up to Tai Hang Road before heading into the foliage and climbing up a river gorge in Tai Tam Country Park.

A tough ascent through the undergrowth was then followed by a sharp, slippery descent to the Tai Tam reservoir where an orienteering challenge was completed, aided by former orienteering county champion Fawcett. A further hour of clambering over rocks and running through storm drains saw the team emerge on the beach at Deepwater Bay. A challenging 5-legged-race challenge was then completed (4 competitors with legs strapped together!) before a run around the headland and  a swim in the icy waters of the South China Sea across to Middle Island.

On Middle Island we hopped into ocean kayaks to head over to South Bay with a brief interlude involving Murton clambering on board a yacht before having to walk the plank and dive 20 ft into the rather dirty waters off Repulse Bay. After making landfall at South Bay it was another long, arduous climb up the granite slopes before finally descending down into Stanley to see the welcome sight of the finish line. Our time was a remarkably impressive 5 hours and 5 minutes placing us well up the field. No serious injuries, multiple aches, pains, cuts and bruises but a terrific day in the sun.

Tips for Retailers – Stocking Merchandise

Tips for retailers & merchandiserOnce you have checked and priced up your stock the next step is to make sure it ends up in the right place in store. You may have specific departments or need to make space for the new lines. It doesn't matter how much space you have available you must designate a particular place for your merchandise. To work out the best location you’ll need to work together with your store managers, the buyers and merchandisers to locate the ideal spot from optimum sales.
You may need to store the merchandise in a suitable location until the time comes to display it in store. This could be to wait for seasonal promotions or sales. You will need to organise your store room or consider using a warehouse to free up the much needed space in your store room to ensure it remains a safe and organised place to work.

Final Tips for Processing Incoming Freight

  • Always plan each process in advance of the merchandise arriving
  • Focus on your high priority products first
  • Always ensure that your aisles and exits are kept clear
  • Prevent accidents and work safely to avoid injuries
  • Never leave your pricing labels or tagging supplies in reach of your customers
The last step when processing merchandising is to create attractive displays. This is the place where the customers will see your merchandise and make their decision on whether to buy or not. Make sure pricing is easy to see and that the goods can be easily removed from the displays.

If you need help with your storage or distribution of merchandise please contact us by sending an email to

Team Stories: Anna Zhong

Name: Anna Zhong
Job Title: Air Freight Supervisor
Department: Operation Department

Describe a time or situation in which you have provided value-added service to our customers, colleagues, department, etc?
We have some clients who make inquiries about all aspects of the business (e.g. declaration issues) even through they don’t have an actual order at the time and we’re all happy to answer their questions as much as we knew.

What are your favourite things or what do you like to do outside of work?
A good night's sleep & reading.

What are your pet peeves or what annoys you outside work?
My neighbor making lots of noise decorating their house early on the weekends.

What is your favourite expression or quote/proverb?
If you want something you have never had, you must be willing to do something you have never done.

What do you like about your job at Royale?
It's a challenging job with an enthusiastic team.

Contact Details
Tel: 0755-8394 3033 #443

Friday, 8 March 2013

Tips for Retailers: Checking In Freight

Once you have received a new merchandise shipment and signed for it, the next step is to check it over. If the invoice is available then start straight away, if sent separately then you may need to wait for it to arrive. The first place to start is by checking the invoice against the purchase order. The reasons for starting here are:
    International couriers for retailers
  • Checking the prices and the terms of the sale are the same as when you placed our order
  • Making sure the quantities are the same
  • To check colours, sizes and styles are correct and identical to the purchase order
  • The quality of the merchandise is acceptable or exceeds expectation
If you notice that the shipment is not correct it is essential to contact the responsible party as quickly as possible. If there are boxes or pallets missing, the responsibility lies with the international courier. If you are unhappy with the quality of the goods or there are items missing you will need to speak to the manufacturers or the vendors where you placed the order.

The next step is to ensure all the merchandise is correctly priced. They may arrive ready priced or you may need to add the pricing information labels and add the pricing information to your shelving. Most retailers now use barcodes to help manage the inventory. Failing to price up the goods before they reach the shop floor only results in customer’s frustration when they ask for pricing information. Some tips on tagging merchandising include: 
  • Ensuring important information is covered up
  • Using colour coding for sales, promotions and mark downs
  • Placing the tags on the upper right hand side of the product
Come back on Monday for more tips on how to stock your merchandise.

Thursday, 7 March 2013

Tips for Retailers: Receiving Merchandising

merchandising tip
There are various factors that come into play when processing freight. This means retailers have to create their own tasks depending on these factors:
  • Size of the delivery
  • Product type
  • Where you will be receiving the delivery
  • Type of tagging
Despite these varying factors the act of receiving merchandising is surprisingly similar for most stores.

Incoming Merchandising Preparation

The store manager will be told about the incoming order and date the shipment is due so that they can make preparation to receive the merchandise.

The stock room must be prepared for the arrival of the new stock which should involve rotating the stock and placing stock on the shop floor to make room in the warehouse. If necessary consider creating bulk displays simply to get the stock out of the warehouse and to push sales.

With schedules stock deliveries the manager can arrange to have additional staff present to coordinate the shifting of merchandising and accepting the delivery. More staff is recommended when receiving merchandise as it allows you to have enough people on the shop floor to serve customers and keep an eye on customers while the warehouse is looked after and arranged.

When the order arrives, it is essential to check off the order to ensure nothing is missing or added onto the order. Look for any signs of damage that could affect the goods such as broken seals, leaks, or rips.

If necessary check the weight to ensure it matches with the amount you have been charged for. If you do notice any errors make sure they are written on the freight bill before it is signed for as the retailer becomes responsible for the shipment as soon as the receipt for goods has been signed.

We shall return tomorrow and look at how to check merchandise when in freight.

Wednesday, 6 March 2013

Can Colour Increase Sales?

royale international Colours play an important role in creating a successful marketing campaign. There are certain colours that will create specific reactions in your potential customers helping to turn visits into sales and define your branding. Marketers and graphic designers are well aware of the effects colours can have but are you? 

The following list contains some of the best colours to promote sales:
  • Green is a versatile colour that gives the feeling of health, generosity and the environment; it is also a colour of wealth as many currencies are green.
  • Purple is the colour to choose if you want to give off a feeling of elegance and prestige.
  • Blue is cool and helps to create trust between you and the target market – graphic designers use blue with a complimentary contemporary colour for the most dynamic results.
  • Pink is a great colour to choose if you are marketing towards females, it has elements of fun and frivolity.
  • Gold is another colour that creates a feeling of wealth and elegance. Combine gold and purples or greens for even more elegant power behind your campaign. 
These five colours can evoke emotions in your audience benefiting your entire marketing campaign. However, if you are concerned about using colour remember that black is always a winner – it’s versatile, exciting and can add drama to any campaign when used with a contrasting colour out of the list above.

Tuesday, 5 March 2013

Steps for Retailers to Take In Order Cope with Economic Uncertainty

International LogisticsThere are several steps retailers can take to improve the chances of survival in these difficult times:
  • Understand and get to know your customers. Customer connections must be created and maintained so you are aware of their desires. That way you can provide your customers with exactly what they want and see an increase in sales.
  • Analyse your sales and inventory to look for problems, patters, to mine customer data and behaviours of the customers online, on social media and in your stores. Data can be used to ensure mistakes are avoided and successes are increased.
Customers provide the answers you need to succeed. Use new technology, learn your customers shopping habits and wants and build your business around them. When targeting new international markets use logistics experts to help you master the new and unknown infrastructures and continue to provide excellent customer service on a global scale.

Monday, 4 March 2013

How Does the Outlook Look for Retailers in 2013?

There are still problems being faced by retailers who are fighting to succeed despite the turbulent global economic conditions in 2013. That being said it is more important than ever to look at your customers in a bid to understand their wants and needs in order to continue to survive. 

Outlook for retailers in 2013There are many issues being faced which include:
  • Recognising more shoppers are turning to the Internet to find the best value deals on their purchases
  • Encouraging customer loyalty in a bid to see returning customers
  • Aiming for global expansion to reach to new markets
  • Looking at budgeting and separating some funds to test out new technologies and different methods of selling. 
When it comes to selling internationally retailers need to take into consideration the local rules and regulations of their new markets. Controls need to be put into place and international logistics must be established to ensure customer satisfaction.

Team Stories: Sienna Yang

Name: Sienna Yang
Job Title: Customer Service Manager, Southern China
Department: Customer Service Department

Describe a time or situation in which you have provided value-added service to our customers, colleagues, department, etc?
I remember last September, there was a shipper from France and was staying in Shenzhen for just a few days. His client in France requested we pick up a shipment from him but he couldn't send the Chinese address to us via email because he had no computer. The worst thing was that he was going to catch a train and needed us to be there to collect the package within half an hour. He was struggling to express all of this to our Customer Service representative because of the language barrier. Then I decided to text him, asked him to take a picture of the hotel signboard - finally we'd worked out the Chinese address and we successfully picked up the shipment within half an hour.

It’s such an unforgettable memory for me.

What are your favourite things or what do you like to do outside of work?
Watching movies and hanging out with friends for delicacies.

What are your pet peeves or what annoys you outside work?
It annoys me when people don't queue properly or cut in - it's very rude.

What is your favourite expression or quote/proverb?
Laughing faces do not mean that there is absence of sorrow! But it means that they have the ability to deal with it

What do you like about your job at Royale?
I supervise routine customer service, therefore I can get to know nearly all the shipment routes from China to overseas. The most interesting part is that I deal with many different circumstances and get in touch with many overseas offices & agents. I get to know more about their different cultures and share Chinese culture with them.

Contact Details
Tel: (+86) 755 8394 3033

Friday, 1 March 2013

BT Outward Bound Adventure Race 2013

Last year our International Sales Manager, Phil Murton, took part in the challenging BT Outward Bound Adventure Race 2012 and managed to cross the finish line in an impressive 5 hours and 16 minutes. This year, the Royale International Group will be represented once more at the BT Outward Bound Adventure Race 2013 by the Royale International's Team consisting of:
    Outward Bound
  • Dean Locke - Principal and Managing Director
  • John Fawcett - Principal and Managing Director
  • Phil Murton - International Sales Manager
  • Wayne Griffiths - International Operations Manager
The event is to be held on March 10 2013 and involves a one day 15 to 20 km adventure race in Hong Kong.  The whole day starts at 7am and is planned to finish around 4pm ending in a prize presentation ceremony. Royale International is sponsored as one of the elite corporation teams and all money that is raised will be going towards supporting the underprivileged youth by subsidizing Outward Bound Courses.

Royale International will be supporting the entire team and arrange in house staff fundraising. If you would like to donate to this excellent course you
can do so by contacting Phil at

We wish the entire team a lot of luck in completing this difficult but fun challenge in aid of Outward Bound.

Logistics Emergency

There are times when your planned shipments encounter trouble due to poor staffing levels, unforeseen disasters, an increase in demand or problems on the road you may be left with a shipment that has not been able to go out as planned. In those circumstances you need to organise the logistics in a hurry to avoid leaving your customers dissatisfied with your service.

Time critical logistics
Calling in an expert logistics provider is the simplest option.  You can place an order to have your shipment collected quickly, often within hours rather than the following morning. The courier will come to collect your products and take them directly to their destination. Providing you use one of the most forward thinking logistics providers your shipment will be delivered using a point to point service. This eliminates the delays caused by using distribution hubs, a rather old fashioned method of organising shipments which is still used by some providers today.

If you have sensitive shipments that need to be somewhere within hours rather than by the following day you will need to choose a time critical service. With this service the courier can guarantee a fast pickup and delivery time. Whether the courier personally carries your products on the plane or the courier arranges the goods to be transported on the next available plane you can relax knowing your logistics emergency is taken care of.

Don’t panic if you find your distributions delayed, international logistics are there to provide cost effective solutions all year round.