Tuesday, 30 April 2013

Effective Tips for Improving Warehouse Productivity

The following four tips are useful if you need to improve the systems you have in your warehouse. Use these tips to improve working conditions for your employees and the level of customer service your customers receive.

    Warehouse and Distribution Tip
  1. Use shipping manifests using your GPS or Maps and enter the location of the orders along with any special instructions that the customer placed. The manifests can be priceless is a driver calls in sick as you have the information you need ready instantly.
  2. Provide a healthy and safe environment for your employees. Allow radios to be played, introduce fatigue mats for those stood on concrete and have good climate control.
  3. Loading manifests allow you to pack up the shipments in an order that allows the earliest deliveries come out first. The last thing placed on the van should be the first thing being delivered.
  4. Always listen to suggestions that are made by your employees as they work the operations. They may have excellent ideas that will contribute to a more efficient warehouse.
Learn more about the warehouse and distribution service provided by Royale International by emailing us at: inquiries@royaleinternational.com.

Monday, 29 April 2013

Team Stories: Anthony Cheung

Name: Anthony Cheung
Job Title: Dispatch Manager
Department: Dispatch Department

Describe a time or situation in which you have provided value-added service to our customers, colleagues, department, etc?
In order to streamline the front-line operation, Dispatch team launched the “ORP training” for all couriers from Sept-2012 to Dec-2012 which has made significant contribution to the operations in the Royale International Group.

As a Dispatch Manager, I have to take the responsibility to improve the operations, and persuade/educate all couriers to learn the new skills to measure/weight/airport code the parcels on the road. It was not similar with the work at warehouse; because couriers will face the problem there is no desk for them to do the job on the road, but they have to finish it before return the parcels to warehouse, .e.g. find the back-stair, canopy, road-side to weight, to measure the parcels, and write down all information on the waybill, it is a challenge for them to make it happen on the road before 2012.

Up to now, I am much appreciated to all couriers in making efforts to our productivity. Over 70% parcels were finished the weighting/measuring/airport-code writing before return to warehouse.

It implied that we made history and increased the productivity for RIG. Dispatch team, Ops team, and Warehouse team are worked together to solve the bottleneck problem.

What are your favourite things or what do you like to do outside of work?
Watching football & badminton

What is your favourite expression or quote/proverb?
**Neil Armstrong:「That's one small step for a man, one giant leap for mankind.」
**Anthony Cheung: 「That's one small step for the Dispatch Department, one giant leap for the Royale International Group.」

What do you like about your job at Royale?
Regional Transports Management 

1. KPI management
2. Courier productivity
3. Fuel consumption
4. Accident rate
5. Safety management
6. Maintenance cost control
7. Route management
8. Vehicle procurement

Contact details: 
Anthony Cheung, Dispatch Manager, 
Tsuen Wan, Hong Kong
Direct line: (852) 2218 5666

Improve Your Warehouse Productivity with these Simple Tips

Warehouse efficiency is something we all need to work on and improve. A tidy and well managed warehouse helps to avoid problems and ensure everything runs as smoothly as possible. We have a few simple tips that can transform the way your warehouse runs.

    Royale International Group
  1. Establish a Picking Path that will set up the flow of goods in the warehouse. The path begins at one end of the warehouse and concludes at the wrapping staging point.
  2. Put the bulky items near the end by the final stage area. Any items weighing over 40 pounds shouldn’t come off the pallet until they are picked unless you have a giant conveyor in your warehouse.
  3. Revaluate what your top picks are frequently and keep them in the top bins.
  4. By using picking manifests you can make sure multiple orders will be picked at once. Combine several small orders in one picking manifest and these will then be separated at the final boxing. Keep the larger orders separated from the small.
  5. Rotation is vital as items will have a stock life. Put in place a rotation system when restocking the warehouse.
Need more tips? Come back tomorrow for four ways to improve productivity and working conditions for your employees.

Friday, 26 April 2013

Customer Trends 2013 – Part Five

Find our final five tops for companies looking to use customer trends to their advantage. 
Customer Trends 2013

1.   Self-service is becoming big business. Consumers are enjoying the ability to serve themselves at checkouts and online. Scan and go apps are making a huge impact and they continue to grow. Give your customers the ability to take hold of the reigns using simple but effective methods.

2.   Consumers care more about their health, especially while in the working environment. Standing desks have become a big hit as well as exercise equipment that is combined with working life, such as the treadmill desk.

3.    Tablets are a cross between a mobile phone and a laptop. Consumers and retailers are embracing their simple appeal and the tablets can provide new ways of marketing and selling. Use tablets with catalogues that are less invasive than direct selling to get your brand known and seen and to increase sales.

4.    Logistics and food are working closely together to provide a faster way of consumers getting hold of food directly from the farmers and producers. Consumers want local goods or quality made products direct from the source and logistics combined with online retail opportunities are important parts in this process.

5.    Variable pricing helps businesses to ensure they are keeping up with their competitors and providing great value along with brilliant customer service. Keep an eye on the prices from other retailers and adjust yours quickly rather than sticking to your original pricing.

Need help providing the customer service your consumers deserve and want? Email us at:

Thursday, 25 April 2013

Customer trends to look out for in 2013 – Part Four

customer trends 2013
You need to be aware of what is happening in the world of customers in order to compete in business. We have been focusing on the trends taking the world by storm during 2013 and today you will find five more below that may help take your business into a whole new dimension for your customers.

  1. Online shopping is convenient for customers who are unable to get to the shops at times that suit them. Consumers are buying from mobiles, at home and at work on computers and enjoying the freedom they are provided. Everything from food to goods and services can be provided online. You need to ensure customer service, your courier delivery times and after care are all top notch when moving into ecommerce.
  2. Education is also moving online.  Students are encouraged to use paperless educational tools thanks to tablet computers.
  3. Providing customers a way to gain access to their data is on the rise. Consumers want to be aware of the information that is being collected on them and how it is being used. One way to help grow trust with your customers is giving them a way of seeing their own data and providing ways that it can be used – so they are able to profit from the data they supply.
  4. As services move online some customers want to share the information online and others would prefer for it to be kept private. If you get involved in digital sharing on social networks ensure there are ways for your customers to hide or show their activity with you. Make it easy to understand and publish your own social media policies.
  5. Have your website designed so it is able to work across multiple platforms. Websites need to be able to work on all types of screens and devices such as desktops, tablets and smartphones. Be flexible with the design and target the largest audiences possible.
Return tomorrow for the final five tips in our 2013 customer trend focus week.

Wednesday, 24 April 2013

Customer trends to look out for in 2013 – Part Three

customer trends 2013
Want to improve customer satisfaction and take your business to the next level? We have another five tips on the customer trends that will help you succeed:

  1. Get personal with your customer service by collecting and organising data that can be used to fine tune the service to each individual. You need to be aware of your customers and use the information to provide a personalised service that customers will appreciate time and time again.
  2. Provide authentic products and recognise that services and products aren’t always 100% perfect. Foods and products don’t have to look pretty, they need to provide goodness and make customers happy and confident in their purchases. Show the goods in their true light – use everyday models, everyday companies and provide genuine and believable details about your services. 
  3. Cheaper production is one way manufacturers are able to cope with the current economic decline. The cost of sophisticated robots that can work alongside human workers has been reduced. Cut costs and pass the savings onto the customer.
  4. Optimise your business for mobile living. Smartphones are now more common than PCs and unlike the PC they can be used anywhere the customer goes. Ensure your business is mobile too, with mobile websites, apps, mobile wallet and the latest advances made using mobile technology for consumers.
  5. Provide a way for your customers to escape the stresses of urban life. Customers are moving away from life in the cities and seeking relaxation and fun in a calmer more natural environment. Whether you provide accessories, furniture, art, clothing or services take on the organic side of life and give consumers what they are looking for.
Come back tomorrow for five more tips on the customer trends in 2013.

Tuesday, 23 April 2013

Customer Trends to Look out for in 2013 – Part Two

Customer Trends 2013This week we are focusing on new customer trends that are thriving in 2013. If you are looking for new ways to attract and keep your customers and increase branding awareness we have five more ideas for you to try.

Five Trends to Use in 2013
  1. Purifying life, products and services is great business right now. Customers want to live free of fears caused by toxins and carcinogenic that are found all around them. Help your customer by helping to detox their everyday life.
  2. Jumping on board with the movement in digital ecosystems created by the technological giants is a great way to go. Facebook, Amazon, Google and Apple are all working on ways to collect data and make it easy for customers to gain access to tools, services and devices. Make your products compatible with these trends, such as the mobile wallet systems and cloud services.
  3. Investors need to keep an eye out for new markets, areas that are emerging known as the frontier markets. Bangladesh, Sierra Leone and Myanmar are tipped for big growth in 2013 and beyond. 
  4. Distributing marketing materials is evolving, now it is time to introduce new methods such as “geofencing”. Sending promotional emails using SMS when customers are in store, or close by, is a great way of making the customers aware of what is available in the showroom. 
  5. Customers care more about the environment and want to live in ways that doesn’t cause harm to the world around them. Make your green growth strategy known to your customers, provide recycled packaging, goods and find ways to reduce the waste and use fuel more efficiently to show you care too.
Want to know more?
Each day this week we have five more tips on customer trends, if you want to learn more just come back tomorrow.

Monday, 22 April 2013

Customer trends to look out for in 2013 – Part One

Customer Trends 2013
It always pays to be on top of the customer trends as a business. By being attentive to the changes in habits and preferences of the customer allows businesses to plan and introduce new marketing campaigns and systems that will fit in nicely with the new ways customers shop. This week we shall be sharing five trends each day to ensure you are hitting the right targets during 2013.

What to Watch Out for in 2013

1.     Food and beauty producers need to recognise the need to provide alternative ranges in their lines. Allergies are wide spread and customers are actively seeking out allergen free produce that will allow them to enjoy the food and beauty products they want without the side effects.  Focus on removing ingredients such as wheat, dairy, egg, peanuts and soy.
2.     Forget accessories and move onto “appcessories”. Apps have become a part of life for smartphone users all over the world. Combining a useful and needed accessory that works in conjunction with a mobile phone or tablet application are new and exciting and taking off in 2013.
3.     Improve security for your customers by providing biometric authorisation capabilities. This system is a brilliant way of reducing the risk of fraud and can install trust in your services.
4.     Click and collect provides a way for your customers to get hold of your goods in a way that is convenient to them. You ship the items to a local store or location and the customer is able to collect and pick up at a suitable time. This is appealing as often customers miss deliveries at home and must wait for a time that they are able to reorganise the shipment.
5.     Larger brands began introducing alternative brand currencies as an alternative to reward points and promotions. Instead of customers paying with money they are able to make a promise or use some form of personal payment in return for goods, for example Nike allowed payments to be made by the kilometres that were tracked in their customers Nike+ app. Think outside the box with your promotions and remember to encourage social media interaction to help them take off.

Come back tomorrow for five more exciting customer trends that are taking the world by storm.

Friday, 19 April 2013

Trends Affecting the Auto Industry Part Five

Auto Industry Trends 2013
Here’s a list of top trends that are affecting the car industry in 2013:

1.     People carriers are proving to be a hit with young families. They are able to grow with the family and serve multiple purposes. Therefore MPVs are expected to grow in popularity during 2013.

2.     Sports cars aimed at the more sophisticated buyer are expected to satisfy the demand for those looking to indulge themselves. Aimed at the retirement age and the generation X buyers the sports and performance cars are there for those who have the money to spend. The generation X buyers are expected to sway towards the Japanese sports cars which are booming.

3.     Mobile device integration is an interesting trends expected to take off during the next year. Cars being integrated to work with Bluetooth technology open up all sorts of exciting and futuristic opportunities for the buyers to admire. New cars are coming with the technology built in while AVT is now providing retrofit kits for older cars so they are able to provide multi-media systems for their owners too.

What trends are you noticing in the car industry?

Thursday, 18 April 2013

Trends Affecting the Auto Industry Part Four

If you are considering moving into the car industry it is worth paying attention to costs and trends that are currently affecting the market. There are various franchises available; the one you choose will depend on your research. To help you we have some interesting points to consider.

Consumers are Swaying towards Used Cars

Auto Industry Trends 2013Affording a brand new car may not be possible for many individuals right now which is why they are choosing to buy second hand. 

Additionally car owners are choosing to keep their own cars and getting them repaired in order to stay on the road. However, there does come a point for all cars when they reach the end of the road. It is then consumers need to return to the shop to buy a new car, be it second hand or fresh off the factory floor.

It is also worth considering that as car owners are holding onto their cars for longer, this opens up opportunities for maintenance services, car washes and valets, auto body shops and accessories.

Green Cars are causing a Stir

Consumers care about reducing emissions and this has seen a rise in electric and hybrid vehicle sales. Therefore the need for services supplying parts and services for these specialised vehicles is on the increase.

Just because sales of brand new cars have been suffering of late that doesn't mean that it is an industry that isn't worth investing in.

Wednesday, 17 April 2013

Trends Affecting the Auto Industry Part Three

Shaking up the Middle Ground

Koreans have managed to make bog movements in the major markets such as Western Europe. Hyundai and Kia are now a couple of the world’s largest car manufacturers in the world.  Profits have risen as a result with Hyundai earning over $7 billion.

Auto Industry Trends 2013The Korean manufacturers have transformed themselves into self-sufficient enterprises with their own alternative energy providers, banks, steel works and battery production. With each model improving on design and engineering they are transforming the face of the middle ground car industry. 

What’s next for them? These companies need to work on improving the vehicle dynamics and they will be a force to be reckoned with.  Hyundai are taking on the Lexus by offering a wide range of luxury cars while Kia is focusing on providing quality run-around cars for the family market.

Tuesday, 16 April 2013

Trends Affecting the Auto Industry Part Two

Auto Industry Trends 2013Changes in the Japanese Car Industry

Giants in the Japanese car industry such as Honda, Nissan and Toyota have been struggling recently. One of the reasons was the tragedy at Fukushima but that is not the only reason why the car industry in Japan has taken a down turn. There are many elements playing their part including:

·         A saturated housing market
·         Small profit margins
·         Lack of investment
·         No hold in North America
These reasons are why the Japanese car industry is struggling to make ends meet.  Combine this with lack lustre designs, slow moving technology and lacking dynamics and you meet some serious issues. To  turn it around the car manufacturers need to bring out exciting and innovative ideas such as the Toyota Prius, Mitsubishi Lancer Evo and the Nissan GT-R.

Monday, 15 April 2013

Trends Affecting the Auto Industry Part One

Car Design – Keeping Up the Tempo

Auto Industry Trends 2013
It is rare to find car manufacturers that are able to bring out a full range of quality cars. There are normally a few features that seem to lower the quality and the appeal for the masses. Brands seem to find it almost impossible to deliver compelling design throughout the entire range and this is a trend that needs to change over the next two years.

The problem is often the manufacturers use a generic body and flash these up using what they consider to be the must have in car design elements such as matte paint, LEDs, bold grilles, chromes and all black accents. Manufacturers leading the way in developing consistent great designs throughout their ranges include Volvo, Cadillac and Volkswagen.

Size is another factor in design and this can be used to target the mass market. Smaller and more compact models are proving popular as are mini cars in built up urban areas. These smaller cars must be made more affordable for the buyer and yet still remain profitable for the manufacturers.

Team Stories: Glen Paterson

Name: Glenn Paterson
Job Title: Account Manager – UK Markets
Department: International Sales

Describe a time or situation in which you have provided value-added service to our customers, colleagues, department, etc?
For me, account management is all about providing that little bit extra to your clients. In previous roles many of my clients have become long term friends and I hope that becomes the case at Royale. If you provide the right level of service to your clients, they will come to respect and trust you and these are probably the sturdiest types of foundations you can build in business.

What are your favourite things or what do you like to do outside of work?
I’m a keen fisherman. Whether it be on a boat around the oil rigs in the South China Sea, or at one of the many reservoirs around Hong Kong, I find nothing more relaxing than listening to the silence of the sea, waiting for a large tuna or mahi mahi to take my lure. (I must point out this doesn’t always happen and then its just frustrating!)

What are your pet peeves or what annoys you outside work?
Laziness definitely annoys me! There is no need to be lazy, help others when in need and throw that litter in the bin!

What is your favourite expression or quote/proverb?
Every day you may make progress. Every step may be fruitful. Yet there will stretch out before you an ever-lengthening, ever-ascending, ever-improving path. You know you will never get to the end of the journey. But this, so far from discouraging, only adds to the joy and glory of the climb. – Winston Churchill

What do you like about your job at Royale?
Many things! Firstly, this is a fascinating industry to work in. You get to talk to a lot of people, make new friends and absorb a lot of interesting information and stories. Secondly would be my colleagues at work. It always makes it that little bit easier and enjoyable if you get on well with your colleagues at work.

Contact Details:
Email: Glenn.paterson@royaleinternational.com

What are the Forms of Logistics Operations?– E-commerce

Logistics OperationsEcommerce is one of the latest booms in business. The customer and the company are able to benefit from using e-commerce channels. The market reach is expanded from localised services to national and international. Electronic data allows information to flow at faster speeds, improving services and helping to make the management side of operations run smoother compared with the traditional paper work alternatives.

E-commerce often leads to increased orders that require more trips. While this can result in shipments containing less loads and increase shipment costs there is still advantages to be found. E-commerce helps to reduce the need for large numbers of warehouses, reducing the costs associated with stock and inventory management. As a result the costs are reduced and the savings can be passed on to the customers.

When it comes to e-commerce it is important to pay attention to online security, work on improving the door to door services and consider the impact the increased deliveries can have on transportation and the environment. Royale International is able to provide services for the e-commerce market that uses less fuel and has dramatic benefits for all parties. Learn more by emailing inquiries@royaleinternational.com.

Friday, 12 April 2013

What are the Forms of Logistics Operations?– Express Delivery

Logistics Operations - Express Delivery
The characteristics of express delivery come in five different forms:

·         Just in time (JIT)
·         Efficiency
·         Door to door
·         Increase delivery demands
·         Traceability

The benefits of express deliveries allow manufacturers and distributors to improve customer services and compete within their industry. Additionally the reduced need to store vast quantities of stock reduces costs and improves turnaround from outlay to profit.  Consumers benefit from having a speedy turnaround from placing the order and receiving the goods.

The use of express deliveries is continuing to grow. Now businesses are using pick up stations for customers to go and collect their goods from one local store or location within 24 hours of placing their orders. This is an area that is continuing to become more established.

Thursday, 11 April 2013

What are the Forms of Logistics Operations?– Land Logistics

Logistc Operations - Land Logistics
Land logistics not only plays an important role in domestic shipments, it is also vital for international shipments too. Air freight and sea transportation all need to be extended and this is where land logistics come into to international deliveries.  The main types of land logistics include:

·         Rail
·         Road freight
·         Pipeline

Rail transportation is able to deliver large capacities of items. The weather has little effect in general and it is possible to reduce the amount of energy consumption used. The downfalls in rail are that they are limited due to inflexible services and the cost can be quite high.

Road freight is a cheaper option that is more flexible and mobile compared with rail. While the speed times can be reduced when it comes to greater distances it is still a service commonly used for domestic services and to provide links for international goods to be transported from seaports and airports.

Pipeline logistics have a higher capacity than road freight and a cheaper operation fee. This type of logistics does require the use of expensive infrastructures; it is harder to supervise and is often used for specialised goods which mean regular maintenance is required.

The main problems associated with land logistics are concerning pollution, and delays caused by crashes and traffic jams.

Wednesday, 10 April 2013

What are the Forms of Logistics Operations?– Air freight Logistics

Air freight is a speedy service that has low risks associated to it. With air freight there may be higher costs involved however customers using the logistics services are able to benefit from:

Logistics Operations - Air Freight
·         Lower risks of damage
·         Improved security
·         Frequent services
·         Improved flexibility

Air freight is perfect for when the value of the goods is relatively high and the speed required for the delivery times needs to be fast. Air freight is able to deliver goods to far off destinations quickly and this has been extremely beneficial as markets are now more globalised than ever.  By offering fast deliveries of goods all over the world businesses are able to reach new audiences and establish themselves as global companies far quicker than ever before.

International logistics providers are able to offer point to point deliveries by combining air freight with other delivery methods. If you want to learn more about our air freight services email our team at inquiries@royaleinternational.com for assistance.

Tuesday, 9 April 2013

What are the Forms of Logistics Operations?– Maritime Logistics

Logistics Operations - Maritime Logistics
The maritime industry can play a vital role in the transportation of international freight. It is often a cost effective choice for goods and products with slow lead times such as crude oil or grains.  Usually the customers care more about the service they receive than the costs involved.

Sea transportation does have disadvantages. The speed of the delivery is often far greater than alternatives, and the risk of delays and problems can be increased. Weather conditions are a factor that is unpredictable and does need accounting for.  To try and avoid such problems logistics providers tend to choose large ships and the systems are generally divided into three different types:

·         Liner Shipping – regular journeys, the same ships and routes and prices
·         Tramp shipping – Irregular process, irregular routes and schedules
·         Industry Shipping – Movement of raw materials requiring specialised containers.

Monday, 8 April 2013

Team Stories: Craig Tuckerman

Name: Craig Tuckerman
Job Title: Time Critical Manager
Department: Time Critical

Describe a time or situation in which you have provided value-added service to our customers, colleagues, department, etc?
In Time Critical we thrive on adding value by providing our premium service to top range clients. This is exemplified in spending hours at Shanghai airport separating semiconductor shipments for export clearance in record time or by providing services to our clients that nobody else can: we can combine NFO and handcarry and send shipments from Vietnam into Brazil. This kind of cutting edge service is what sets us apart from our competitors.

What are your favourite things or what do you like to do outside of work?
Playing football and reading books. I also like to go sailing, travelling and eat and drink good food and wine.

What are your pet peeves or what annoys you outside work?
People using an ATM to do all their banking rather than just withdrawing cash.

What is your favourite expression or quote/proverb?
Common sense is not so common – Voltaire.

What do you like about your job at Royale?
The challenge, each day is a new set of problems to be solved and opportunities to conquer, and there is never a moment to rest. Royale is a company on the move and the challenge of helping to take the company places is what I like about my job and what motivates me.

Contact Details:
Email: Craig.tuckerman@royaleinternational.com
Tel: +852 6444 7097

What are the Forms of Logistics Operations?– Reverse Logistics

Royale InternationalReverse logistics plays a very important role in customer service and recycling resources. The ability to easily return goods builds trust and promotes customer satisfaction. It can lead to customer retention even when a product has not been satisfactory.  Reverse logistics is a competitive area that can make a huge difference to the way a company is perceived in the eyes of the consumers while reducing the costs of producing processes.

In order for reverse logistics to be running it is necessary to make the flow of goods simply and efficient. The goods can be monitored so all departments within the company are aware of their presence, from the customer service department to the warehouse staff responsible for inventory management.

Companies looking to provide reverse logistics often can only do so with outside assistance and expertise.  This is where third party international logistics are able to use their expert management systems and supply chains to provide companies with a system that will work for them and their customer base.  The steps include the customers placing returns information online, data being formed for the delivery of the products and the actual journey of the product. All this needs to be visible to all parties.

Learn more about our reverse logistics services by emailing our team at:inquiries@royaleinternational.com.

Friday, 5 April 2013

What are the Forms of Logistics Operations? – The Supply Chain Management (SCM)

The supply chain management is how logistics providers are able to handle the production procedures on a wide scale. Using supply chain management it is possible to satisfy the demands that have formed as a result of the new business environment. 
Supply Chain Management (SCM)

The supply chain includes three major areas: purchasing, manufacturing and transporting. All of these components need to be successfully managed for the supply chain to work effectively. In logistics it is necessary to have an eye on all of these processes; from the suppliers all the way to the customers where the supply chain often stops (providing returns aren’t required).

By being able to effectively manage all of the processes in the supply chain it is possible to ensure an improved flow. This is beneficial to all parts of the chain, especially the customers who are able to experience excellent customer service as a result of the management.

Thursday, 4 April 2013

What are the Effects of Transportation on Logistics Activities?

transportation on logistics
Logistics would be lacking if it wasn't for well-developed transportation systems. These transportation systems allow logistics providers to reduce the costs of operations, improve efficiency and provide a higher level of service. The transportation systems are only able to improve with the help of public and private sectors.

As the transportation plays such a huge role in the overall costs of logistics it is an activity that needs to be worked on. According to a report by the Eastern Asia Society for Transportation Studies the transportation equals up to two thirds of the overall expenses.

Transportation is what connects the multiple steps in the supply chain. Planning each of these processes effectively helps t reduce the costs to the customer and improve the service they receive. The processes can vary and include many different steps from the manufacturers or distributors, to warehouses where value may or may not be added to the products on to further distribution centres, retailers or the final customer.  By improving the flow of the chain, reducing distribution centres and using single user warehouses the use of transportation can be improved.

The complex transportation systems require excellent management and experience.  Only then is it possible to satisfy customer demands and build an excellent bridge between the producers and the consumers.

Source: Proceeding of the Eastern Asia Society for Transportation Studies, Vol.5, 2005

Wednesday, 3 April 2013

What are the Capabilities of Global Logistics Leaders? - Part Three

Today is our final look at the capabilities of global logistic leaders. We have three final points for you to be aware of when choosing your suppliers.

Integrated International and Domestic Workflow
With advances in technology logistics leaders should now use software that integrates their complete services, regardless of whether they are domestic or international. By doing so the effort required for each point to point service has been reduced. This is an area that has been driven by customer demand and it continues to improve.

Integrated Planning and Execution Platform
Technology advances have made it possible to reduce the problems caused by decision makers having to look in multiple areas when assessing their services and the supply chain processes. Leaders in the industry now have a single work space that allows them to work on functionality and data across the complete life cycle. This improves the international management systems and has become a strengthened backbone for their organisations. It reduces costs, time and improves the end to end control of logistics.

Financial Supply Chain Management
Combining the skill sets of the employees and the advances in software it is now possible to provide financial supply chain capabilities and services. This has improved the documentation and made the supply chain more cost efficient. Value is then added to the flow of the supply chain and tax implications are managed more effectively.

If you would like to discuss any of the services provided by Royale International or learn more about our own capabilities drop us an email to:inquiries@royaleinternational.com.

Reference: Supply Chain Digest, Supply Chain Thought Leadership Series.

Tuesday, 2 April 2013

What are the Forms of Logistics Operations?– E-commerce

Logistics Operations - ECommerceEcommerce is one of the latest booms in business. The customer and the company are able to benefit from using e-commerce channels. The market reach is expanded from localised services to national and international. Electronic data allows information to flow at faster speeds, improving services and helping to make the management side of operations run smoother compared with the traditional paper work alternatives.

E-commerce often leads to increased orders that require more trips. While this can result in shipments containing less loads and increase shipment costs there is still advantages to be found. E-commerce helps to reduce the need for large numbers of warehouses, reducing the costs associated with stock and inventory management. As a result the costs are reduced and the savings can be passed on to the customers.

When it comes to e-commerce it is important to pay attention to online security, work on improving the door to door services and consider the impact the increased deliveries can have on transportation and the environment. Royale International is able to provide services for the e-commerce market that uses less fuel and has dramatic benefits for all parties. Learn more by emailing inquiries@royaleinternational.com.

What are the Capabilities of Global Logistics Leaders? - Part Two

Today we have four more capabilities of global logistic leaders that are areas you should be looking for as a customer.

Supplier Portals and ASN Capabilities
Advance ship notices and visibility of the supplier portals is an area often lacking in logistics. The ability to integrate with overseas suppliers as seamlessly as possible has great benefits for the customer and the company. The problems with language need to be overcome and the systems should work together to provide an excellent service. The web based tools are helping logistics leaders to improve their collaborations with overseas suppliers.

Total Product Identification and Regulatory Compliance
The supply chain can be halted by problems that come from security – such as at ports, going through customs and the import and export regulations that differ from country to country. Your logistics providers should be prepared with all the paper work and be ready to give you the information you need so the paperwork is fully completed to reduce problems with delays. Additionally your providers will be able to help you understand the items that are restricted.

Dynamic Routing
Eliminating the need for distribution centres is a form of dynamic routing that can improve delivery times, reduce Co2 emissions and eliminate delivery constraints. Your provider should use a point to point system or alternative routing strategy for improved supply chain agility.

Variability Management
Having the software and the technology to stay on top of tracking delivery times is one way your logistics provider is able to improve their services to you. Using all data they can spot problem areas and focus on improving each individual step that may cause delays.

Return tomorrow for our final instalment and learn the final three capabilities you need to be aware of.

Reference: Supply Chain Digest, Supply Chain Thought Leadership Series.

Monday, 1 April 2013

What are the Capabilities of Global Logistics Leaders? - Part One

Royale International GroupInternational logistics is a relatively new industry and the best practices are still being refined. However, before you use a new provider it is important to see how they fair on the current ‘best practice’ areas that so far include areas such as: technology, skill sets and processes. Over the next few days, we shall be looking at capabilities area that a successful global logistics leader should include:

Total Delivered Cost Management
When placing an order your logistics providers should be able to provide you with an accurate cost breakdown on variables such as the delivery route, duty and tariffs, international and domestic rates and other such fees. As a customer you should look at the estimated cost compared with the actual cost and look for accuracy levels.

Global Logistic Process Automation
Automation helps to speed up the process and reduces the levels of inaccuracies that can occur with manual processing. With so many hand off points found in logistics the automation has become a vital tool in the leading suppliers.

End to End Visibility
Global supply chain visibility is more important than ever. Customers expect to be able to follow their shipments and be provided with real time accurate information. Additionally the providers themselves can greatly benefit from having this information available quickly to help deal with any customer questions or problems. 

Tomorrow we shall be looking at four more capabilities of global logistic leaders you can benefit from.

Reference: Supply Chain Digest, Supply Chain Thought Leadership Series.

Team Stories: Juliana Yu

Name: Juliana Yu
Job Title: Overseas Accounting Coordinator
Department: Accounting Department

Describe a time or situation in which you have provided value-added service to our customers, colleagues, department, etc?
I do orientation and training for new employees in the accounting department - it helps the new team members get a general idea about the company and get familiar with the daily work. Also all members of the accounting department file monthly reports and we can include suggestions if we have any ideas that can help improve the department.

What are your favourite things or what do you like to do outside of work?
Travelling, swimming, hanging out with friends, watching snooker game & talk show

What are your pet peeves or what annoys you outside work?
It’s hard for me to wait for someone who’s been late for more than half an hour

What is your favourite expression or quote/proverb?
There is no elevator to success, you have to take stairs

What do you like about your job at Royale?
It gets busy sometimes but it feels good to concentrate on the job and it’s enjoyable to work with friendly colleagues.

Contact Details
E-mail: juliana.yu@royaleinternational.com
Tel: +86 137 6012 5055