Wednesday, 30 October 2013

Baldrige Criteria for Business Performance Chart

The Baldrige Criteria highlight the following aspects of business performance and are addressed in the seven categories of Baldrige Criteria for excellence:

·         Visionary leadership
·         Customer focus
·         Employee development
·         Process excellence
·         Market leadership
·         Superior financial results

Category
Area
Point Value
Leadership
Organization Leadership
Public Responsibility and Citizenship
120
Strategic Planning
Strategy Development
Strategy Deployment
85
Customer and Market Focus
Customer and Market Knowledge
Customer Relations and Satisfaction
85
Information and Analysis
Measurement and Analysis of
Organizational Performance
Information Management
90
Human Resource Focus
Work Systems
Employee Education, Training, and Development
Employee Well-Being and Satisfaction
85
Process Management
Product and Service Processes
Business Processes
Support Processes
85
Business Results
Customer-Focused Results
Financial and Market Results
Human Resource Results
Organizational Effectiveness Results
450

Baldrige Criteria for performance excellence.

(MBNQA Guidelines, 2003.)

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