Understand your business and design a metrics program that will be based on the entire company, including all of your goals and ensure all departments are working and aware of the metrics you’re using in your program.
- Don’t be culturally resistant to change or resistant to measurement. You must understand what your internal barriers are and figure out how break through them.
- Don’t try and measure everything because this is a difficult task. You need to focus on certain Metrics that are important for your business and measure them well. Concentrate on your customer, the financial side of the business and the operations.
- Take the hard road and don’t opt for the easy option. You will have challenges in the measurements you want to use, but don’t always assume the processes that can easily be measured are the right ones to concentrate on.
- Use industry benchmarks appropriately. Don’t think you need to sacrifice your brand in order to meet a benchmark. You must remember what makes you unique and therefore some benchmarks need to be tailored to your company.
- Get to know your customers and talk to them as they are the ones who will know what’s working with your business and what isn’t from their point of view. Listen and learn.
- Measure the IT metrics as they will help you to determine what needs to be tweaked within the infrastructure to help support your KPI’s.
- Use process measurements and metrics programs that are already available rather than trying to invent your own. Six Sigma, ITIL are some methods that have proven track records but there are low cost tools out there for new businesses.
- If you don’t know what you’re doing right or wrong call in the experts. If you don’t have the skills in house consider outsourcing and then training your employees.
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