Wednesday, 30 October 2013

Process Measurement Best Practice for Business

Even if business is going well it is vital to work on making improvements where necessary. Many businesses don’t like to focus on the negative but by having process measurement practices in place you are more likely to spot problems and repair them before they begin to really affect the business as a whole. Here are some great tips on how to ensure your process measurement process is successful.

Understand your business and design a metrics program that will be based on the entire company, including all of your goals and ensure all departments are working and aware of the metrics you’re using in your program.
  • Don’t be culturally resistant to change or resistant to measurement. You must understand what your internal barriers are and figure out how break through them.
  • Don’t try and measure everything because this is a difficult task. You need to focus on certain Metrics that are important for your business and measure them well. Concentrate on your customer, the financial side of the business and the operations.
  • Take the hard road and don’t opt for the easy option. You will have challenges in the measurements you want to use, but don’t always assume the processes that can easily be measured are the right ones to concentrate on.
Find the right balance of process measurements for your business.
  • Use industry benchmarks appropriately. Don’t think you need to sacrifice your brand in order to meet a benchmark. You must remember what makes you unique and therefore some benchmarks need to be tailored to your company.
  • Get to know your customers and talk to them as they are the ones who will know what’s working with your business and what isn’t from their point of view. Listen and learn.
  • Measure the IT metrics as they will help you to determine what needs to be tweaked within the infrastructure to help support your KPI’s.
  • Use process measurements and metrics programs that are already available rather than trying to invent your own. Six Sigma, ITIL are some methods that have proven track records but there are low cost tools out there for new businesses.
  • If you don’t know what you’re doing right or wrong call in the experts. If you don’t have the skills in house consider outsourcing and then training your employees.

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