Saturday, 24 May 2014

The Supply Chain Operations Reference (SCOR) Processes

Plan
Demand/Supply Planning and Management
·      Balance resources with requirements and establish/communicate plans for the whole supply chain, including Return, and the execution processes of Source, Make, and Deliver.
·      Management of business rules, supply chain performance, data collection, inventory, capital assets, transportation, planning configuration, and regulatory requirements and compliance.
·      Align the supply chain unit plan with the financial plan.
Source
Sourcing Stocked, Make-to-Order, and Engineer-to-Order Product
·      Schedule deliveries; receive, verify, and transfer product; and authorize supplier payments.
·      Identify and select supply sources when not predetermined, as for engineer-to-order product.
·      Manage business rules, assess supplier performance, and maintain data.
·      Manage inventory, capital assets, incoming product, supplier network, import/export requirements, and supplier agreements.
Make
Make-to-Stock, Make-to-Order, and Engineer-to-Order Production Execution
·      Schedule production activities, issue product, produce and test, package, stage product, and release product to deliver.
·      Finalize engineering for engineer-to-order product.
·      Manage rules, performance, data, in-process products (WIP), equipment and facilities, transportation, production network, and regulatory compliance for production.
Deliver
Order, Warehouse, Transportation, and Installation Management for Stocked, Make-to-Order, and Engineer-to-Order Product
·       All order management steps from processing customer inquiries and quotes to routing shipments and selecting carriers.
·      Warehouse management from receiving and picking product to load and ship product.
·      Receive and verify product at customer site and install, if necessary. Invoicing customer.
·      Manage Deliver business rules, performance, information, finished product inventories, capital assets, transportation, product life cycle, and import/export requirements.
Return
Return of Raw Materials (to Supplier) and Receipt of Returns of Finished Goods (from Customer), including Defective Products, MRO Products, and Excess Products
·      All return defective product steps from authorizing return; scheduling product return; receiving, verifying, and disposition of defective product; and return replacement or credit.
·      Return MRO product steps from authorizing and scheduling return, determining product condition, transferring product, verifying product condition, disposition, and request return authorization.
·      Return excess product steps including identifying excess inventory, scheduling shipment, receiving returns, approving request authorization, receiving excess product return in Source, verifying excess, and recover and disposition of excess product.
·      Manage Return business rules, performance, data collection, return inventory, capital assets, transportation, network configuration, and regulatory requirements and compliance


Source: Supply Chain Excellence, Bolstorff & Rosenbaum 2003

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