Tuesday, 20 May 2014

What You Should Know When You Outsource Your Ecommerce Order

Outsourcing your ecommerce order fulfillment is an option you have open to you. It’s a common practice because it has many advantages including saving money and time. If you’re considering using this option here are some things you need to know before you start.
  • Ask about the information you’ll be provided. Will you know real time inventory levels? Will you be given a break down on all costs? What will you be charged? Are there software and management systems available and how users friendly are they?
  • Consider the location of your third party providers as location will matter. Will the location result in longer shipping times to your customer?
  • Pick a firm that specialises in order fulfillment and make use of their experience and knowledge.
  • Use a company that owns the warehouses rather than renting.
  • Will the fulfillment provider be compatible with your business model? Will they be able to store and ship the amounts you need each month?
  • Can the provider offer you scalable services? Will they be able to grow as your business grows? Will they be able to support you as you approach new markets?
  • Be prepared to pay for the services, often low costs are associated with inexperienced firms. You get what you pay for.
  • Will a high level of service be provided to you? Can the providers guarantee you on accuracy and shipping times? What are their policies?
  • Customer service is essential and you need to ensure you are given quality customer care.
  • What will you get for your money? Check to see what services are included, what additional services are available and at what cost. 

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