Logistics or supply chain management is necessary to please the
customer. It’s the movement and time related positioning of materials and
resources and the management of the supply chain.

- Logistics work towards ensuring customer’s satisfaction. Organisations are able to provide a high level of customer service while balancing the costs involved.
- Space gaps are filled when the customers is far away from the suppliers
- The supply chain covers gaps in time between goods being produced and when customers require the goods.
- The gaps in quantity are covered when goods are mass produced but customers only buy them one at a time.
- The variety gap - When customers want a good variety of products that cannot be found from a single supplier.
- The supply chain overcomes the gaps in information that inform customers of products or manufacturers of customers and demand.
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