Monday, 30 November 2015

What are the two most essential ideas at the core of quality management?


The relationship between scientific method and business management gave rise to quality management through the evolution of the problem solving solutions by engineers, managers, executives and government. The key to understanding quality management is to recognise how people solved problem through the different generations and how they found new ways to apply the scientific method to engineering and business by separating business management from technical engineering.

There are two essential ideas at the core of quality management. These include the following ideas:

1)    Standardisation
A standard is when we try to conform to a defined target or goal that can be observable and measurable while standardisation is the process that is used to see if we’re conforming to a standard whilst making the necessary corrections to ensure better conforming to that standard. In order to standardise something, it’s important to:
1.    Understand the standard
2.    Make a comparison to the process or thing to the standard
3.    Know what the acceptable variation from the standard
4.  Take action where necessary to meet that standard.

2)    Scientific Method
Empiricism is one of the defining elements of science. It is the idea that knowledge is the basis of experience and observable facts. This is one of the distinguishing features of science that separate it from philosophies and religions. Science doesn’t use divine sources; it examines what is and what will work. Empiricism is used is business and engineering, by focusing on what works and not doing what fails, which is good business sense.

Another aspect of science is scientific method. This is when scientists make and test theories, the process involves:
1.    Observing something, be it reality or nature
2.    Creating a hypothesis, a statement stating why possible reasons for the events that happened in observation
3.    Designing a test that will provide results that can be observed so the hypothesis can be evaluated.
4.    Carrying out the test and recording the findings
5.    Evaluating the results. If the hypothesis is confirmed, it can move forward to becoming an accepted hypothesis, or a theory.


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