Monday, 16 November 2015

What Does Order Fulfilment Involve?

Order fulfilment refers to the total customer process that starting from a sales enquiry all the way to the delivery of a product to the purchaser. There are many processes involved in order fulfilment and here’s a quick example of the various steps that firms have to go through in order to complete an order.

  1. Product enquiry – this may be visiting a website, requesting a catalogue or asking about a product.
  2. Sales Quote – Getting a sales quote may refer to asking the sales assistant for a price, looking at the price in the online shopping basket, asking for a quote online or over the phone etc.
  3. Order Configuration – For example, selecting various options to select the right product for the customers.
  4. Order Booking – Placing the order or closing the deal, getting the name and address from the customers.
  5. Order Acknowledgement & Confirmation - Confirming the order has been received through email confirmation or even calls from sales officers.
  6. Invoicing and Billing – Giving the commercial invoice to the customer so they can pay.
  7. Order Sourcing & Planning– Locating the items so that they can be shipped to the customers.
  8. Order Changes – Making any changes where necessary.
  9. Order Processing – The distribution centre/warehouse fill the order – receiving and stock inventory, pick and packing, shipping the order.
  10. Shipment – The goods are transported.
  11. Delivery - The customer receives the product to the set address providing during the order booking.
  12. Settlement – The payments for the goods, additional services and charges..
  13. Returns – Goods that are not suitable or acceptable are returned.

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