Saturday, 14 January 2017

Chit Chat: General Office Etiquette – Part 4 – Lodging Complaint

Complaints in the workplace vary in importance. Some complaints are considered to be minor and can be settled without much difficulty. Other complaints may require more sensitivity. Excessive complaining can become a problem.

Should I take my complaint to the boss? Think about how serious the complaint is and if it really needs the attention of the boss. You can also consider how urgent the complaint is and if it can wait for a later time when the boss isn’t as busy.

Should I be the one to raise the complaint? The person who complains should the person who is in the best positon to make a case for the complaint.

Is it better to make the complaint in person? Should you write a memo detailing your complaint or would it be better to talk about it face to face? Think about the type of boss you have, are they a listener or a reader.

Do I have documented support for my complaint? Documented problems are necessary for serious complaints such as sexual harassment or theft. Make a record of incidents to support your claims detailing dates, times and the events that took place.

Have I got a solution to the problem? It’s always a sensible idea to have solutions for the problems that you’re complaining about. However, it’s also important to let the boss take control in solving the problem.

Working conditions are often a cause of complaints in the workplace. Think about the best place to complain if you’re unhappy with the work conditions. It could be the boss, or co-workers. Present the problem in a better way (a m emo for non-serious complaints, for example) or call a meeting for more serious problems. Serious problems with conditions that pose a risk should be brought to attention immediately.

Complaining about your co-workers is a sensitive area and many issues can be dealt with between the two of you. However, more serious problems such as sexual harassment or racism will require taking it to the boss.  Always ensure that the complaint is not a personal issue and that it is valid. Hold a meeting with the boss stay calm and inform them of the problem, using your documentation if applicable.

There may be occasions when you’ll need to go around the boss. He may be abusive or is not considering your cause. Go to human resources and they will give you the information you need about how to go about raising the complaint strategically.

No comments:

Post a Comment